• Experienced Automotive Service Writer / Advisor - Hilton Head BMW

    Job Locations US-SC-Bluffton
    Job ID
    2018-8672
    Category
    Automotive Repair
    Type
    Regular Full-Time
  • Overview

    Hilton Head BMW is looking for Experienced Automotive Service Writer/Advisor

    to join our growing and successful team!

    We offer...

    • Market Leading Pay, based on experience, Plus Bonuses
    • A Great Working Environment with the Latest Equipment
    • Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
    • Pinnacle Awards Program
    • Health, Dental & Vision Insurance
    • Life & Disability Insurance
    • 401(k) with Company Match
    • Paid Time off
    • Employee Vehicle Purchase Program
    • Employee Stock Purchase Plan

    Responsibilities (include but are not limited to):

    • Meet and greet service customers promptly in a professional and courteous manner.
    • Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
    • Provide leadership to your team.
    • Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
    • Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
    • Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
    • Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
    • Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
    • Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
    • Meet requirements of the state and federal law for automobile repair and consumer protection.
    • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

    Job Requirements

    Requirements (include but are not limited to):

    • 2 YEARS experience in as a Dealership Service Advisor is required. 
    • CDK/ADP Dealer Services Experience a plus.
    • High school diploma or equivalent.
    • Valid driver license in the state that you will work and a good driving record.
    • Great attitude with high-energy personality.
    • Excellent customer service skills.
    • Professional appearance and work ethic.
    • Ability to work well in a process driven environment.
    • Outstanding communication skills in both verbal and written.
    • Strong desire to help people
    • Leadership goals

    *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

     

     #LI-WS1

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