• Assistant Automotive Service Advisor / Loaner Car Coordinator- Mercedes-Benz of Augusta

    Job Locations US-GA-Augusta
    Job ID
    Automotive Repair
    Regular Full-Time
  • Overview

    Mercedes-Benz of Augusta is part of Group 1 Automotive’s Fortune 500 dealership and collision center network with over 160 locations in the United States, United Kingdom and Brazil.  We are looking for talented and motivated individuals to join our team and help our growing service business drive customer loyalty by providing an exceptional customer experience to each and every guest. Our Assistant Automotive Service Advisor / Loaner Car Coordinator should be passionate about customer service and enjoy interacting with people throughout the working day.



    • Service Advisor University – Paid for by Group 1 Automotive
    • Performance / longevity bonuses
    • Health, Dental, Vision, Life and Disability Insurance
    • 401(k) with company match
    • Paid Time-off
    • Employee stock purchase plan
    • Employee vehicle purchase program


    • Setting, confirming and preparing for appointments to expedite the customer’s service experience
    • Greeting customers in a timely and friendly manner
    • Determining vehicle needs based on customer information, a vehicle walk-around and a technician’s multi-point inspection
    • Producing repair orders for customers with full transparency including cost and time estimates
    • Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
    • Follow-up with customers on the status of their vehicle
    • Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information
    • Coordinate with valet to have loaner vehicles cleaned inside and out prior to loaning to customers
    • Make sure loaner vehicles are filled to at least 1/2 or fuel tank before loaning them out.
    • Ensure loaner vehicles are checked in properly for damage and fuel usage. This must be performed prior to customer leaving the service center.
    • Responsible for ensuring proper documentation requirements are met for all loaner contracts.
    • Ensure loaners are lined up and ready for the early appointments in the morning.
    • Escort customers to the vehicle, perform a walk around, cover preexisting damage, and fuel levels.


    • High School diploma or equivalent
    • Strong desire to provide an exceptional customer experience
    • Ability to achieve targeted goals
    • Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills
    • Valid in-state driver’s license and must maintain an acceptable, safe driving record



    *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

    If you are in alignment with our values of integrity, transparency, professionalism and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail.  Apply today or refer a qualified friend.

    Group 1 Automotive is an Equal Employment Opportunity employer.




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