• Service Drive Manager - Fernandez Honda

    Job Locations US-TX-San Antonio
    Job ID
    2018-6915
    Category
    Management
    Type
    Regular Full-Time
  • Overview

     

    FERNANDEZ HONDA is now part of the fast growing Group 1 Automotive, a leader in automotive retail!

     

    We are looking to add a qualified AUTOMOTIVE SERVICE DRIVE MANAGER to our team.

     

     

    In addition to competitive pay, we offer our associates the following benefits:

    • Health, Dental, Vision, Life, and Disability insurance
    • 401(k) plan with company match
    • Paid Time-Off
    • Employee Stock Purchase Plan
    • Employee Vehicle Purchase Program
    • Professional work environment, with job training and advancement opportunities

    Responsibilities

    • Manage the service drive staff and monitor their performance.
    • Forecast goals and objectives for the department and ensure they are met.
    • Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
    • Maintain daily sales and production records as required by dealership management.
    • Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
    • Establish and maintain good working relationships with customers to encourage repeat and referral business.
    • Handle customer complaints tactfully, promptly, and with concern for the customer.
    • Ensure proper repair techniques are being used.
    • Schedule training as necessary to properly repair and service vehicles.
    • Stay up to date on product changes and new products.
    • Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
    • Other duties may be assigned by management.
    • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

    Qualifications

    • Two or more year’s management experience in an automotive service department preferred.
    • Supervisory skills.
    • ADP Dealer Services Experience a plus.
    • Ability to work independently and be self-motivated.
    • A desire to work in a commission, performance-based, environment.
    • Great attitude with high-energy personality.
    • Excellent customer service skills.
    • Professional appearance and work ethic.
    • Ability to work well in a process driven environment.
    • High school diploma or equivalent.
    • Valid driver license in the state that you will work and a good driving record.

    Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil.

     

    We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

     

     

    *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

    Group 1 Automotive is an Equal Employment Opportunity employer.

     

     

     

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