Collision Manager - Ira Collision Center

Job Locations US-MA-Danvers
Job ID
2018-4859
Category
Management
Type
Regular Full-Time

Overview

IRA COLLISION CENTER is part of the fast growing Group 1 Automotive, a leader in automotive retail.  We are looking to add a qualified COLLISION MANAGER to our team. We are the largest Collision Center in New England and looking for a Manager to oversee the entire Collision operation.  Must be ready to start immediately.

 

In addition to competitive pay, we offer our associates the following benefits:

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities

Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil.  We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

Responsibilities

  • Hire, train, develop and motivate the collision center staff and monitor their performance.
  • Forecast goals and objectives for the department and ensure they are met.
  • Ensure that common courtesy is shown to all customers by every collision center employee to promote customer satisfaction.
  • Maintain daily sales and production records as required by dealership management.
  • Develop and monitor budgets for the collision department and keep dealership management informed of variances.
  • Ensure that the collision department meets all financial goals.
  • Establish and maintain strong relationships with insurance adjusters at several insurance companies.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business.
  • Handle customer complaints tactfully, promptly, and with concern for the customer.
  • Must be at or above regional CSI scores.
  • Ensure proper repair techniques are being used.
  • Ensure that all necessary shop equipment is in proper and safe working condition.
  • Understand and comply with federal, state and local regulations that affect collision center operations, such as hazardous waste disposal, OSHA right-to-know, etc.
  • Other duties may be assigned by management.
  • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Qualifications

  • Must have Collision Manager experience. 
  • Currently has established good working relationships with insurance companies in the local market area.
  • ADP Dealer Services Experience a plus.
  • Must be able to start immediately.
  • Must have a do what it takes attitude.
  • Ability to work independently and be self-motivated.
  • A desire to work in a commission, performance-based, environment.
  • Great attitude with high-energy personality.
  • Excellent customer service skills.
  • Professional appearance and work ethic.
  • Ability to work well in a process driven environment.
  • Outstanding communication skills in both verbal and written.
  • High school diploma or equivalent.
  • Valid driver license in the state that you will work and a good driving record.

 

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment.*

Group 1 Automotive is an Equal Employment Opportunity employer

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