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Internet Customer Service Representative - Jim Tidwell Ford

Internet Customer Service Representative - Jim Tidwell Ford

Job ID 
2017-3819
Job Locations 
US-GA-Kennesaw
Category 
Customer Service/Support
Type 
Regular Full-Time

More information about this job

Overview

Jim Tidwell Ford is part of the fast growing Group 1 Automotive, a leader in automotive retail.  We are looking to add a qualified Internet Customer Service Representative to our team. Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil.  We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

 

In addition to competitive pay, we offer our associates the following benefits:

  • Health Insurance
  • Dental insurance
  • Vision, Life, Disability insurance
  • 401(k) plan with company match
  • Paid  vacation
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities

Responsibilities

  • Handle inbound leads (phone, internet) and direct to appropriate contact
  • Contact present customers (phone, email) to maintain and improve customer loyalty
  • Develop pipeline of sales and business opportunity (partnerships, etc.) leads through networking, cold calling, and referrals
  • Work with sales department to develop sales strategies and techniques
  • Research and stay current in consumer and industry trends
  • Communicate industry news and trends to management and dealership employees
  • Outstanding Customer Service

Qualifications

  • Auto dealership retail new car experience
  • Auto dealership Internet or Business Development Center (BDC) experience
  • Proven sales experience, preferably in the automotive industry
  • Superior communication and customer service skills
  • Excellent follow-through skills
  • Solid working knowledge of the Internet
  • Familiarity with automotive financing
  • Maintaining a positive, can-do attitude

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer

 

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