Service Coordinator - Business Support Center

US-TX-Houston
Job ID
2017-3754
Category
Customer Service/Support
Type
Regular Full-Time

Overview

GROUP 1 AUTOMOTIVE hires talented individuals who understand why becoming part of a fast-growing Fortune 500 company is a big deal. Located at our Business Support Center in Northwest Houston (Beltway 8 and Hwy 290), the SERVICE COORDINATOR will answer customer inquiries via phone and be responsible in working closely with our dealerships to increase the effectiveness of Group 1’s service operations and provide a “world class” customer experience to a variety of customers, including Spanish speakers.

 

  

In addition to competitive pay, we offer our associates the following benefits:

  • Benefits package includes: Paid vacation, Employee Stock Purchase, 401k Plan with match, employee purchase plan for new vehicles, medical, dental, vision and onsite work out center.
  • Professional work environment, with job training and advancement opportunities
  • Performance bonuses

Responsibilities

  • Provide world-class service in every interaction for optimal call center performance and customer satisfaction.
  • Identify service opportunities for every customer to increase dealership profitability and service-drive traffic.
  • Provide detailed information for each service appointment to the dealerships.
  • Accurately advise customers on importance of routine maintenance and any recalls.
  • Quote pricing on factory recommended services to provide customers with estimated repair costs.
  • Follow up on all inquiries, to keep customers and dealerships pleased.
  • Handle “status" inquiries and notify service advisors, or other dealership personnel, regarding progress for customer vehicles.
  • Log all calls using appropriate codes rendered through approved CRM/call-tracking system.
  • Demonstrate a detailed understanding of products, services and pricing for all domestic, foreign and luxury brands within Group 1’s dealership network

Qualifications

  • Bilingual (Spanish) is highly preferred
  • High School diploma, college degree is a plus
  • Two or more years of customer service
  • Excellent communication skills, strong writing skills,
  • Computer proficient in MS Office and other common desktop software applications
  • Must perform effectively in a fast-paced, high-volume call center environment dealing with various degrees of customer stress.
  • Negotiation skills and the ability to secure appointments.
  • Strong work ethic and attention to details with customer appointments.
  • Great social skills to resolve issues between customers and dealerships.
  • General understanding of call center performance metrics with knowledge of ADP, Xtime, dealer-management systems and automotive retail operations is preferred.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

 

Group 1 Automotive is an Equal Employment Opportunity employer.

 

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