BMW MINI Product Genius - BMW MINI of Annapolis

US-MD-Annapolis
Job ID
2017-3697
Category
Customer Service/Support
Type
Regular Full-Time

Overview

BMW MINI of Annapolis  is part of the fast growing Group 1 Automotive, a leader in automotive retail and . “Best Dealerships to Work For 2017” from Automotive News!  We are looking to add a qualified BMW MINI PRODUCT GENIUS to our team. Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil.  We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

 

 

In addition to competitive pay, we offer our associates the following benefits:

  • Competitive Pay Plans • Huge Earning Potential 
  • Monthly Bonus Levels • Sales Incentives 
  • Full Training & Support • Wonderful Working Environment 
  • Medical Insurance • Great Advancement Opportunities 
  • Dental Insurance • Vision Coverage 
  • Life Insurance • 401(k) with Employer Match 
  • Employee Stock Purchase Plan 

Responsibilities

  • Demonstrating and explain how the various technologically advanced features of the car operate.

  • Assist the sales staff in demonstrating to the customer the function of certain electronic features such as Bluetooth, Navigation, Internet, Vehicle settings etc.  

  • Employee is required to exhibit the company’s core values at all times; Integrity, Transparency, Professionalism and Teamwork.
  • Provides comprehensive product information throughout the sales process including product presentation, test drive, delivery/handover and product customer service after the purchase.
  • Provides extensive and customer oriented product experience and explains complex product features based on customers' actual needs.
  • Supports the client advisor on product related tasks and activities.
  • Fully explains vehicle features, application and benefits.
  • Maintains constant communication with designated sales personnel at the dealership on vehicle delivery and any schedule changes.
  • Arrived to scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time.
  • Acquires and maintains total product knowledge on all vehicles and understands competitors vehicle features, benefits and perhaps shortcomings.
  • Keeps abreast of new products, features, accessories, etc., and their benefits to clients
  • Achieves client satisfaction objectives as assigned by management and follows up with new owners to ensure delivery satisfaction.
  • Maintains high ethical standards in all actions and maintains a professional appearance at all times.
  • Demonstrates passion about brand and products.
  • Confident in using new media (tablets, social media, etc).
  • Assist in other areas of the Sales department and performs other administrative duties, as assigned.

Qualifications

  • A strong passion for the BMW or MINI product
  • Automotive experience or mechanically knowledgeable about cars not required.
  • Strong communication , friendly, a genuine desire to serve the customer are a must!
  • Strong customer orientation skills
  • Confidence in your ability to be successful. 
  • Outstanding communication skills both verbal and written. 
  • Professional appearance and outstanding work ethic. 
  • Great attitude with a high-energy personality. 
  • Superior customer service skills. 
  • A desire to work in a commission, performance-based, environment. 
  • Self-starter and self-motivated. 
  • Ability to work well in a process-driven environment. 

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

 

Group 1 Automotive is an Equal Employment Opportunity employer

 

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