Automotive Product Specialist - BMW/MINI of Annapolis

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.


At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

BMW/MINI of Annapolis is part of Group 1 Automotive, a leader in automotive retail, and is looking to add an Automotive Product Specialist to our team! As a Product Specialist, you are entrusted with delivering comprehensive product information during sales and aftersales processes. Your key duties include maintaining in-depth knowledge of vehicles, addressing client inquiries, explaining vehicle features and providing a high-quality client experience.

• Maintain in-depth knowledge of the full BMW/MINI vehicle lineup — covering trims, features, technology, accessories, and competitive advantages in the market
• Provide comprehensive product support at every stage of the client journey, including product presentation, test drive, delivery/handover, and post-purchase follow-up
• Address client inquiries with accuracy and professionalism, explaining complex features in a clear, client-oriented way based on individual needs
• Support the aftersales process by helping clients understand service plans, warranties, and maintenance resources available through the dealership following their vehicle purchase
• Maintain consistent communication and collaboration with sales personnel and clients
• Actively listen to client needs, follow Group 1 Automotive's established procedures, and achieve client satisfaction objectives as set by management
• Uphold high ethical standards and maintain a professional appearance at all times
• Assist in other areas of the Sales department and perform additional administrative duties as assigned

• 1–2+ years of customer service experience
• High school diploma or equivalent
• Strong verbal communication and interpersonal skills
• Valid state driver's license with a clean driving record
• Professional appearance and an exceptional work ethic
• Energetic, positive, and client-focused attitude

 

Compensation: The pay for this position is $23.00-$26.00 an hour.

 

What We Offer:

• Flexible work schedule
• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training and advancement opportunities
• Pinnacle Awards Program

 

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.