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Nissan Owner Loyalty Manager - Town North Nissan

Nissan Owner Loyalty Manager - Town North Nissan

Job ID 
2017-3638
Job Locations 
US-TX-Austin
Category 
Customer Service/Support
Type 
Regular Full-Time

More information about this job

Overview

TOWN NORTH NISSAN is part of the fast growing Group 1 Automotive, a leader in automotive retail.  We are looking to add a qualified NISSAN OWNER LOYALTY MANAGER to our team.

 

The mission of this position is to monitor and manage the Customer Experience and dealer reputation through various processes and tools resulting in higher customer loyalty, service retention and customer advocacy. The Owner Loyalty Manager is the prime dealership position responsible for evaluating and improving processes that not only meet, but exceed customer expectations.

 

Responsibilities include the following:

  • Identify Key Process Opportunities
  • Organize and Lead Process Improvement Meetings
  • Monitor and Act on Nissan Advocacy Tools
  • Utilize data reports and information
  • Communicate Progress
  • Monitor Dealership Social Media Reputation
  • Assess the dealership against the CEE criteria
  • Implement the CEE Assessment and Action Plans
  • Monitor Customer Satisfaction Training
  • Meet with DOM and FOM on a regular basis

 

We offer...

  • Five Day Workweek
  • A Great Working Environment
  • Comprehensive Training & Advancement Opportunities
  • Health, Dental & Vision Insurance
  • Life & Disability Insurance
  • 401(k) with Company Match
  • Paid Time off
  • Employee Vehicle Purchase Program
  • Employee Stock Purchase Plan

 

You need...

  • Working knowledge of Nissan and third party customer service software, databases and tools
  • Proven interpersonal skills demonstrating a commitment to strengthen the dealership brand through building and maintaining a loyal long-term customer base
  • Excellent written and verbal communication skills.
  • Proven ability to think strategically and evaluate performance metrics to identify trends
  • Ability to effectively communicate with dealership management team members
  • Strong organizational skills suited for staying current on multiple focus areas through performance evaluation and socialization with appropriate teams
  • Troubleshooting and multi-tasking skills
  • Preferred BS degree in Business Administration or related field

 

Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil.  We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

 

All applicants must be willing to submit to pre-employment testing to include: background checks, MVR, and hair follicle drug testing in order to qualify for employment*

 

Group 1 Automotive is an Equal Employment Opportunity employer

 

#LI-MB1

 

 

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