Group 1 Automotive is a fast-growing leader in automotive retail, and we are looking to add qualified Service Manager to our team at Group 1 Toyota West Bank.
Key Responsibilities:
- Set and achieve departmental goals, ensuring all performance and production objectives are met
- Promote a high level of customer satisfaction by ensuring every team member delivers courteous, professional service
- Recruit, train, develop, and motivate service staff, while monitoring performance and providing ongoing coaching
- Maintain accurate daily sales, productivity, and performance records as required by dealership leadership
- Develop, manage, and monitor the service department budget, reporting variances to dealership management
- Ensure the department meets all CSI and financial targets, driving continuous improvement
- Build and maintain strong customer relationships to encourage repeat and referral business
- Resolve customer concerns promptly and professionally, ensuring a positive service experience
- Develop and implement promotional service pricing to support business growth
- Ensure proper and safe repair techniques are consistently used by technicians
- Coordinate ongoing training to ensure staff can properly diagnose, repair, and service vehicles
- Stay current on new products, model updates, and technical changes impacting vehicle service
- Ensure all shop equipment is maintained, safe, and in proper working conditions
- Maintain compliance with all federal, state, and local regulations, including OSHA, hazardous waste disposal, and other service-related requirements
- Perform additional duties as assigned by dealership management
Qualifications:
- Minimum of 5 years of automotive service management experience
- Proven sales‑driven background with a strong focus on achieving performance goals
- High CSI results and a strong commitment to customer satisfaction
- Experience leading and managing a team of 10+ employees (preferred)
- CDK experience strongly preferred
- Self‑motivated with the ability to work independently
- Professional appearance, communication, and work ethic
- Ability to thrive in a structured, process‑driven environment
- High school diploma or equivalent required
- Valid driver’s license required
We offer:
- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment with job training, provided equipment, and advancement opportunities
- Market-leading pay based on experience plus bonuses
- Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom. If you are aligned with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.
To learn more about our company, visit www.group1auto.com. Apply today or reference a qualified friend.
*All applicants must pass pre-employment testing to include background checks, MVR, and drug testing to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify
