Service Shop Dispatcher - Ira Subaru

Ira Subaru is part of fast-growing Group 1 Automotive, a leader in automotive retail and we are looking to add a Service Shop Dispatcher to work in our world class service facility. Our well-organized dispatcher will be a team player distributing work to 40 plus technicians, and enjoys the interaction with our clients and associates throughout the day.

Position Summary:

The Service Dispatcher is responsible for coordinating and scheduling service work to ensure efficient workflow and timely completion of repairs. This role requires strong organizational skills, the ability to manage multiple priorities, and a proactive approach to planning. While prior automotive service experience is beneficial but not required, candidates from diverse backgrounds will be considered. Experience in process improvement, operations, or manufacturing environments is a plus, as these skills can help maintain a smooth and methodical operation.

Key Responsibilities:

• Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity

• Workflow Management: Monitor progress of vehicles through the service process, ensuring jobs stay on track and deadlines are met

• Proactive Planning: Anticipate bottlenecks and adjust schedules to maintain efficiency, especially for larger, more complex jobs

• Communication: Serve as the primary point of contact between service advisors and technicians to ensure clarity and minimize delays

• Process Awareness: Apply organizational and planning skills to streamline operations and improve turnaround times

• Documentation: Maintain accurate records of work assignments, job status, and completion times

• Customer Focus: Support the service team in delivering timely and high-quality service to customers

Qualifications:

• Strong organizational and time-management skills

• Ability to balance multiple tasks and priorities in a fast-paced environment

• Experience in operations, scheduling, or workflow management preferred; exposure to process improvement or manufacturing principles is a plus

• Excellent communication and problem-solving skills

• Proficiency with scheduling tools and basic computer applications

• High attention to detail and methodical approach to planning

• Previous automotive service experience is a plus but not required

Ideal Candidate Profile:

• Highly organized and proactive.

• Comfortable working in a dynamic environment with frequent changes

• Brings transferable skills from industries such as manufacturing, logistics, or operations

• Strong interpersonal skills to coordinate between multiple departments

The compensation for this position is wholly commission-based. As a result, compensation may vary based on several factors, including individual performance and market conditions. The range in monthly compensation reasonably expected for this position is $4,333 – $9,166. 

Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.

If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. 

To learn more about our company, visit www.group1auto.com.

Apply today or refer a qualified friend.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Opportunity Employer and participates in E-Verify.