Service Admin - Mercedes-Benz of Boerne

Mercedes-Benz of Boerne is part of the fast-growing Group 1 Automotive, a leader in automotive retail.  We are looking to add a qualified, SERVICE ADMIN to our team!

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

1. Ensure Accurate and Compliant Warranty Documentation
• Review repair orders for required information, signatures, and details
• Prepare, submit, and track warranty claims to ensure proper reimbursement.
• Communicate with advisor and warranty regarding claim staus, approvals, or
additional requirements
• Minimize claim errors that lead to charge backs or loss of reimbursement
• Process warranty payments

2. Maintain Efficient Administrative Workflow
• Organize and process paperwork, supporting advisors and technician
• Update booking Posting Final Charges on repair orders
• Manage daily paperwork, service logs, cash balancing, schedules, and database
updates.
• Assist with filing, scanning and maintaining dealership documentation standards
both physically and electronically.

3. Provide seamless customer experience in the service drive
• Greet customers when in the dealership
• Guide customers to appropriate advisors, departments, or waiting areas.
• Phone call management
• Helping cash out clients when advisors are unavailable

4. Monitor and Manage Accounts Payables and Receivables
• Invoice Processing
• Provide PO sublets for repair orders when requested by advisors
• Monitor Invoices and Bills are in current standing
• Reconcile vendor statements and resolve billing discrepancies
• Record keeping and compliance
• Support mid-month, end of month, and year end closing activities
• Vendor Relations
• Reconcile AR accounts regularly
• Assist in internal control procedures

5. Generate End of Day Cash Balancing Report
• Record customer payments (checks, cash, EFT)
• Apply payments to correct repair orders
• Monitor outstanding balances and updates
• Contact customers for outstanding balances or refund

• Ability to mulittask is a must
• Results-Oriented
• Strong problem-solving abilities
• Decision Making
• Organizational skills
• Time Management and understanding of workload priorization
• Team oriented mindset
• Interpersonal skills and Relationship Building
• Flexibility
• Stress Tolerance
• Responsive and proactive
• Accountability
• Proficiency with Microsoft Office

Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and the United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are aligned with our company’s values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

We are an Equal Employment Opportunity Employer

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