Automotive BDC Representative - Rivertown Toyota

CONSIDER A CAREER WITH US! | WE ARE HIRING!

• Full-time, in-office (40 hours/week)
• Shifts rotate weekly based on business needs:
• 8:30 AM – 5:30 PM
• 11:00 AM – 8:00 PM
• Saturday (when scheduled): 8:45 AM – 7:00 PM
  (All with 1-hour lunch break)
• Flexibility required; schedule varies weekly
• If scheduled on Saturday, a day off will be given (Tue/Wed/Thu)
• No Mondays or Fridays off
• Saturday rotation: 2 on / 2 off
• Workweek: Saturday – Friday
• Closed: Thanksgiving Day and Christmas Day (open all eves)

• Must be available for at least one shift window listed above
• No set schedule; flexibility required
• If working a Saturday, a weekday off (Tue/Wed/Thu) will be provided
• No Mondays or Fridays off
• Saturday rotation: 2 on / 2 off
• Workweek runs Saturday to Friday (important for payroll/overtime)
• Closed only on Thanksgiving Day and Christmas Day (open all eves)

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

• Handle inbound leads (phone, Internet) and direct to appropriate contact
• Contact present customers (phone, email) to maintain and improve customer loyalty
• Developing a pipeline of sales and business opportunities (partnerships, etc.) leads through networking, cold calling, and referrals
• Work with sales department to develop sales strategies and techniques
• Research and stay current in consumer and industry trends
• Communicate industry news and trends to management and dealership employees
• Outstanding Customer Service
• You will be responsible for daily customer follow-up
• You will be responsible for managing your own time and responding to leads promptly
• You are comfortable using Goggle search, multiple computer browsers at once, and speaking to customers via phone/email

• High School diploma or equivalent a plus
• Bilingual in Spanish and other languages are a Plus
• Possess an intermediate level of multi-tasking and computer skills
• Exemplary written and verbal communication skills
• Customer Relationship Management (CRM) software experience is a plus
• Ability to adapt to sudden business and industry changes as it directly effects automotive service operation
• Auto dealership retail new car experience
• Proven sales experience, preferably in the automotive industry
• Superior communication and customer service skills
• Excellent follow-through skills
• Solid working knowledge of the Internet
• Maintaining a positive, can-do attitude
• Customer Relationship Management (CRM) software experience is a Plus