Sterling McCall Ford is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified WARRANTY ADMINISTRATOR to our team. The Warranty Administrator is responsible for preparing, submitting, and following up on all warranty claims to Ford Motor Company, ensuring compliance with manufacturer and dealership policies. This role plays a critical part in maximizing warranty reimbursement while minimizing audit risks.
In addition to competitive pay, we offer our associates the following benefits:
- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
Responsibilities
- Responsible for working knowledge of warranty process to properly prepared repair orders to be summited to Ford.
- Correct and resubmit rejected claims promptly
- Reconcile and process warranty credits and debits
- Communicate with Service Advisor's and Technicians regarding claim documentation and warranty coverage
- Maintain organized records of all submitted, paid, and unpaid claim.
- Monitor aging reports and follow up on unpaid warranty claims
- Ensure adherence to factory policies and procedures for all warranty transactions
- Assist in preparing for manufacturer audits and address discrepancies as needed
- Keep up to date with Ford warranty training, bulletins, and program changes
Qualifications
- Previous experience as a Warranty Administrator or in an automotive dealership service environment (Ford experience strongly preferred)
- Working knowledge of Ford’s warranty procedures and systems (OASIS, DMS systems, etc.)
- Strong organizational skills with meticulous attention to detail
- Excellent communication and follow-up skills
- Ability to work independently and meet deadlines
- Proficiency with Microsoft Office Suite and dealership management software (CDK, Reynolds & Reynolds, etc.)
- Professional appearance and work ethic.
- High School diploma or equivalent.
Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
We are an Equal Employment Opportunity Employer
