Service Manager - Pat Peck Honda

Job Locations US-MS-Gulfport
Job ID
2025-34608
Category
Management
Type
Regular Full-Time

Overview

Pat Peck Honda 1

 

 

Pat Peck Honda is part of the fast growing Group 1 Automotive, a leader in automotive retail.  We are looking to add a qualified AUTOMOTIVE SERVICE MANAGER to our team. Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom.  We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect  - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

 

In addition to competitive pay, we offer our associates the following benefits:

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities
Responsibilities:
  • Forecast goals and objectives for the department and ensure they are met.
  • Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
  • Hire, train, develop and motivate the service department staff and monitor their performance.
  • Maintain daily sales and production records as required by dealership management.
  • Develop and monitor budgets for the service department and keep dealership management informed of variances.
  • Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business.
  • Handle customer complaints tactfully, promptly, and with concern for the customer.
  • Establish promotional service prices.
  • Ensure proper repair techniques are being used.
  • Schedule training as necessary to properly repair and service vehicles.
  • Stay up to date on product changes and new products.
  • Ensure that all necessary shop equipment is in proper and safe working condition.
  • Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
  • Other duties may be assigned by management.
Qualifications:
  • At least 5 years of automotive service management experience.
  • Sales driven background.
  • High CSI and customer focused.
  • Experience managing 10+ employees preferred.
  • CDK experience a plus.
  • Ability to work independently and be self-motivated.
  • Professional appearance and work ethic.
  • Ability to work well in a process driven environment.
  • High School Diploma or Equivalent
  • Must have a Valid Driver’s License    

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Logo 2025

Group 1 Automotive is an Equal Employment Opportunity employer.

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