Automotive Service Advisor - Ira Audi

US-MA-Peabody
Job ID
2017-3436
Category
Automotive Repair
Type
Regular Full-Time

Overview

IRA AUDI is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified AUTOMOTIVE SERVICE ADVISOR to our team. Group 1 is a Fortune 500 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

 

In addition to competitive pay, we offer our associates the following benefits:

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities

Responsibilities

  • Setting, confirming and preparing for appointments to expedite the customer’s service experience
  • Greeting customers in a timely and friendly manner
  • Determining vehicle needs based on customer information, a vehicle walk-around and a technician’s multi-point inspection
  • Producing repair orders for customers with full transparency including cost and time estimates
  • Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
  • Follow-up with customers on the status of their vehicle
  • Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information

Qualifications

 

  • High school diploma or equivalent
  • Must be able to write clear and precise repair instructions
  • Provide estimates for labor and parts
  • Establish/determine customers method of payment
  • Obtain customers signature on PO
  • Continuous communication on jobs throughout the day
  • Coordinate with manufacturer and/or extended warranty companies for approval in advance of repairs
  • Be knowledgeable of products and services
  • Meet or exceed sales quotas set by management
  • Test drive vehicles when necessary

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.

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