Remote Customer Experience Specialist- Houston Customer Experience Center (CXC)

Group 1 Automotive

6161 Rothway St, Houston, TX 77040

Join Our Winning Team as a Remote Customer Experience Specialist!

We are looking for enthusiastic, customer-focused Remote Customer Experience Specialists to deliver exceptional service and create positive experiences for our valued customers. Join our dynamic team where we prioritize our employees' well-being and professional development.

Group 1 Automotive, a Fortune 250 company, operates a network of automotive dealerships and collision centers across the United States and the United Kingdom. We pride ourselves on fostering a company culture built on integrity, transparency, professionalism, teamwork, and respect. If you're passionate about customer service and ready to accelerate your career in the automotive retail industry, apply today or refer a qualified friend!

Shift Availability: 

Candidates must be available to work during at least one of the following shifts. 

Specific shift assignments are not guaranteed and will be based on business needs.

Shifts follow a three-week rotation: two Saturdays off and one Saturday on, with Sundays off.

• 10am - 7pm
• 10:30am - 7:30pm
• 11am - 8pm 

In addition to competitive pay, we offer our associates the following benefits:

• Hourly Rate: $15 per hour plus overtime
• Performance Bonus: Up to $950 monthly
• Technology Allowance: $80 monthly
• Referral Bonuses: $300–$800 based on position, plus $100 for vehicle referrals
• Annual Performance Reviews and Pay Increases
• Performance-Based Paid Days Off
• Employee Pricing: Vehicle Purchases, Parts, Service, and Collision Repair
• Paid Training to hone your skills

As a Remote Customer Experience Specialist, you will:

• Handle an average of 100 inbound customer calls daily
• Schedule over 50 service appointments each day for mechanical maintenance and repair needs
• Provide information regarding vehicle status, service pricing, warranties, roadside assistance, and resolve complaints
• Direct non-service-related inquiries to appropriate dealership personnel
• Utilize various computer programs to access dealership information and customer profiles
• Support multiple automotive dealerships and collision centers across the U.S.
• Gain insights into the retail automotive industry at an enterprise level

To succeed in this role, you should have:

• Residence within the greater Houston metropolitan area
• At least 6 months of recent customer service experience
• High-speed Internet connection (minimum 30 Mbps upload/download)
• A quiet home office setup conducive to remote call center work
• Strong troubleshooting skills for PCs, VPNs, internet modems & routers, and phone systems
• Exceptional time-management and multitasking abilities
• Excellent verbal and written communication skills
• Ability to deliver quality results consistently
• A documented record of perfect attendance and punctuality
• A strong work ethic with urgency for first-call resolution
• Proficiency in Google, YouTube, and other web search tools

Preferred Qualifications:

• Bilingual (Spanish-English) required - must be comfortable handling automotive related inquiries in both languages: calls may be received in either. 
• Familiarity with automotive terminology and vehicle components

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

                                                 Group 1 Automotive is an Equal Employment Opportunity employer.

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