Accounting Call Staff Lead - Business Support Center

6161 Rothway St,

Houston, TX 77040

The Business Support Center is part of the fast growing Group 1 Automotive, a leader in automotive retail.  We are looking to add a qualified Accounting Call Staff Lead to our team.The Call Staff Lead will assist a small group of agents and help with all customers/vendors’ Q&A needs with minimum supervision. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

• Answering phone calls for different departments
• Gather of collect information to generate reporting from Zoom Workplace and activity Call Logs to the Manager
• Responding promptly to customer inquiries via phone or email
• Leading and coaching a small team. Ensuring help is available when needed for the Team, Departments, Manager, etc.
• Sending emails to corresponding departments and following up emails
• Take notes and logging in to Excel spreadsheet (Data Entry)
• Downloading PDF statements and forwarding to vendors
• Looking up copies of checks for customer and vendors in CDK
• Reporting and escalations of department-related topics 

• Ability to adapt to changes within the company or department structure
• Capability to assist with 3 different departments’ phone calls (F&I, AR, AP)
• Explain product contracts and company policies
• Ability to navigate CDK and DocuWare
• Knowledgeable in Word, Excel and PDF programs (Intermediate or Expert)
• Communicate daily with a wide range of customers and company departments
• Assist in training new staff on customer service protocols and software tools
• Collaborate with team members to continuously improve our service
• Excellent time management skills, ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Covering receptionist desk when needed

*All applicants must pass pre-employment testing to include:  background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer

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