Automotive Service Advisor - Sterling McCall Ford

Job Locations US-TX-Houston
Job ID
2024-33562
Category
Automotive Repair
Type
Regular Full-Time

Overview

SM Ford

SALARY + BONUS OPPORTUNITY

 

 

As one of Houston’s fastest growing Ford dealerships we need to add a Service Advisor to ensure that our clients can continue to receive the world-class service experience that they have come to expect from Sterling McCall Ford.  We are seeking passionate team members who are customer-centric and driven to be at the pinnacle of their field.

 

WHY YOU SHOULD APPLY: 

 

  • Support from the Leadership team to reach your full potential
  • Strong core values toward team members, clients, and our community
  • Enjoyable team atmosphere
  • Comprehensive training through the Group 1 Service Advisor University
  • Management opportunities
  • Competitive salary based + bonus pay plan
  • 401k plan with company match
  • Employee Stock Purchase Plan
  • We contribute to your optional HSA – Health Saving Account
  • We provide no-cost short-term and life insurance
  • Paid time off
  • Health, Dental, and Vision Insurance
  • Employee discounts on vehicles, parts, and service work
  • Drug-free work environment

 

QUALIFICATIONS:

 

  • Ability to effectively collaborate with others as a team
  • Ability to organize and prioritize work with changing time constraints
  • Strong organization skills
  • Ability to perform in a calm manner when under pressure
  • Ability to effectively establish rapport
  • Ability to present information and respond to questions from leadership, team members, and clients
  • Ability to solve practical problems
  • Excellent oral communication skills
  • Either previous experience in an automotive service facility or extensive client service experience with at least a basic understanding of automotive service and/or repairs
  • Exceptional customer service skills
  • Strong computer skills
  • Bilingual (English/Spanish) a huge plus

 

JOB DESCRIPTION:  Service Advisor

 

The successful candidate will be a highly motivated and organized individual with a strong ability to provide exceptional client interactions. They will be able to work well in a family atmosphere and will take great pride in producing outstanding results with unparalleled quality and a sense of urgency.

 

  • Acknowledge clients in a timely and friendly fashion
  • Work with clients to determine the primary concerns and required preventive maintenance services
  • Check vehicle history and Oasis report for open recalls and previously recommended but declined services
  • Generate repair orders with accurate and detailed information
  • Create concern lines using the customers verbiage and as much detail about the concern as possible to aid the technician in an efficient and accurate diagnosis
  • Perform a walk-around inspection with the client of their vehicle and document any preexisting damage with photographs
  • Set mutually agreeable expectations with the client for the length of time for follow up and/or completion
  • Promptly contact clients with the technician’s findings
  • Provide follow up with the status of the vehicle with clients
  • Follow all company and manufacturer policies and procedures
  • Handle incoming phone calls promptly and courteously
  • Maintain Ford training certifications
  • Book completed repairs
  • Understand and apply factory and aftermarket warranties
  • Collect all payments due prior to releasing the vehicle
  • Ensure completed vehicles are picked up promptly
  • Arrange for pick up and deliver of vehicles
  • Provide courteous, polite, and professional service with a smile
  • Maintain a clean and organized work area
  • List is not exhaustive, other duties as assigned by leadership as necessary 

 

 

THE COMPANY:

 

Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. Our focus is on providing a family atmosphere where our employees, clients, and community can thrive. We aim to maintain a great place to work, learn and grow. If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect – now might be a time for you to accelerate your career as part of the best company in the automotive retail industry.  Apply today or refer a friend!

  • Advancement opportunities
  • Financial investment in future growth and facilities 
  • Transparency with employees and management 
  • Freedom to make decisions 
  • We believe in a work-life balance

 

THE LOCATION:

 

Sterling McCall Ford is located on the Southwest Freeway near Hillcroft, conveniently located near Sugar Land, Downtown Houston, and Katy.

 

 

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

 

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Group 1 Automotive is an Equal Employment Opportunity Employer

 

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