SALARY + BONUS OPPORTUNITY
As one of Houston’s fastest growing Ford dealerships we need to add a Service Advisor to ensure that our clients can continue to receive the world-class service experience that they have come to expect from Sterling McCall Ford. We are seeking passionate team members who are customer-centric and driven to be at the pinnacle of their field.
WHY YOU SHOULD APPLY:
- Support from the Leadership team to reach your full potential
- Strong core values toward team members, clients, and our community
- Enjoyable team atmosphere
- Comprehensive training through the Group 1 Service Advisor University
- Management opportunities
- Competitive salary based + bonus pay plan
- 401k plan with company match
- Employee Stock Purchase Plan
- We contribute to your optional HSA – Health Saving Account
- We provide no-cost short-term and life insurance
- Paid time off
- Health, Dental, and Vision Insurance
- Employee discounts on vehicles, parts, and service work
- Drug-free work environment
QUALIFICATIONS:
- Ability to effectively collaborate with others as a team
- Ability to organize and prioritize work with changing time constraints
- Strong organization skills
- Ability to perform in a calm manner when under pressure
- Ability to effectively establish rapport
- Ability to present information and respond to questions from leadership, team members, and clients
- Ability to solve practical problems
- Excellent oral communication skills
- Either previous experience in an automotive service facility or extensive client service experience with at least a basic understanding of automotive service and/or repairs
- Exceptional customer service skills
- Strong computer skills
- Bilingual (English/Spanish) a huge plus
JOB DESCRIPTION: Service Advisor
The successful candidate will be a highly motivated and organized individual with a strong ability to provide exceptional client interactions. They will be able to work well in a family atmosphere and will take great pride in producing outstanding results with unparalleled quality and a sense of urgency.
- Acknowledge clients in a timely and friendly fashion
- Work with clients to determine the primary concerns and required preventive maintenance services
- Check vehicle history and Oasis report for open recalls and previously recommended but declined services
- Generate repair orders with accurate and detailed information
- Create concern lines using the customers verbiage and as much detail about the concern as possible to aid the technician in an efficient and accurate diagnosis
- Perform a walk-around inspection with the client of their vehicle and document any preexisting damage with photographs
- Set mutually agreeable expectations with the client for the length of time for follow up and/or completion
- Promptly contact clients with the technician’s findings
- Provide follow up with the status of the vehicle with clients
- Follow all company and manufacturer policies and procedures
- Handle incoming phone calls promptly and courteously
- Maintain Ford training certifications
- Book completed repairs
- Understand and apply factory and aftermarket warranties
- Collect all payments due prior to releasing the vehicle
- Ensure completed vehicles are picked up promptly
- Arrange for pick up and deliver of vehicles
- Provide courteous, polite, and professional service with a smile
- Maintain a clean and organized work area
- List is not exhaustive, other duties as assigned by leadership as necessary
THE COMPANY:
Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. Our focus is on providing a family atmosphere where our employees, clients, and community can thrive. We aim to maintain a great place to work, learn and grow. If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect – now might be a time for you to accelerate your career as part of the best company in the automotive retail industry. Apply today or refer a friend!
- Advancement opportunities
- Financial investment in future growth and facilities
- Transparency with employees and management
- Freedom to make decisions
- We believe in a work-life balance
THE LOCATION:
Sterling McCall Ford is located on the Southwest Freeway near Hillcroft, conveniently located near Sugar Land, Downtown Houston, and Katy.
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity Employer