Online Reputation and Social Media Specialist

Group 1 Automotive, a leader in automotive retail, is looking to add a qualified Online Reputation and Social Media Specialist at our corporate office in West Houston.

Are you passionate about protecting and shaping a brand’s online presence? As our Online Reputation and Social Media Specialist, you’ll be the guardian of our digital image. From responding to customer feedback to addressing negative reviews, you’ll be responsible for maintaining our reputation platform, social media accounts and interacting with our managers for continuous improvement.

In addition to a competitive salary, we offer the following benefits:

• Heath, Dental & Vision insurance
• Life & Disability insurance
• 401(k) plan with company match
• Paid vacation
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

• Proactively monitor and address customer feedback, issues, and emerging trends across multiple platforms.
• Ensure timely resolution of shopper concerns and complaints.
• Monitor online reputation to identify areas for improvement and risk mitigation.
• Develop and execute custom reputation management strategies aligned with industry best practices and shopper needs.
• Track, measure, and report the impact of reputation management efforts using relevant tools and metrics.
• Create and curate engaging content that fosters positive engagement and strengthens brand sentiment.
• Analyze customer feedback and reviews to extract actionable insights for continuous improvement.
• Maintain accurate records of all interactions and reputation efforts.
• Collaborate with managers and internal teams to implement cohesive strategies for brand protection and growth.
• Leverage systems and analytical tools to drive performance and enhance reputation efforts.

• Bachelor’s degree in marketing, Communications, or a related field.
• 3+ years of experience in reputation management and social media.
• Strong knowledge of reputation platforms and their functions.
• Proficiency in social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn).
• Exceptional written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work both independently and as part of a collaborative team.

What We’re Looking For:

• A proactive, self-motivated individual with a passion for brand management and protection.
• A resourceful problem solver who can anticipate and address reputation challenges.
• Calm and composed under pressure, with the ability to tactfully handle sensitive issues.
• Creative thinker with a proven ability to adapt to the ever-evolving online landscape.
• High attention to detail and a methodical approach to managing the brand’s online reputation.

*All applicants must pass pre-employment testing to include: background checks, and drug testing in order to qualify for employment*

Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!

Group 1 Automotive is an Equal Employment Opportunity employer.

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