Service BDC Agent - Mercedes-Benz of Hanover

Mercedes-Benz of Hanover is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified Business Development Center Agent to add to our amazing Service team! 

In addition to competitive pay, we offer our associates the following benefits:

• Health Insurance
• Dental insurance
• Vision, Life, Disability insurance
• 401(k) plan with company match
• Paid vacation
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities:

• Receive inbound service calls
• Contact present customers (phone, email) to maintain and improve customer loyalty
• Develop pipeline of service opportunity leads through networking, cold calling, and referrals
• Work with service and sales department to increase service traffic
• Stay up to date on active service specials and ongoing Toyota manufacture recalls
• Properly inform and advise customers on what to expect with their service appointments
• Outstanding Customer Service

Qualifications:

• Automotive dealership Internet or Business Development Center (BDC) experience is preferred.
• Superior communication and customer service skills
• Solid working knowledge of the Internet
• Maintaining a positive, can-do attitude
• High School Diploma or equivalent
  
  

Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and the United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.