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Automotive Service Drive Manager -VW Kearny Mesa

Automotive Service Drive Manager -VW Kearny Mesa

Job ID 
2017-2297
Job Locations 
US-CA-San Diego
Category 
Automotive Repair
Type 
Regular Full-Time

More information about this job

Overview

 Volkswagen of Kearny Mesa  is part of Group 1 Automotive’s Fortune 500 dealership and collision center network with over 100 locations in the United States, including several in the Houston area. We are looking for talented and motivated individuals to join our team and help our growing service business drive customer loyalty by providing an exceptional customer experience to each and every guest. Our Service Drive Manager should be passionate about customer service and enjoy interacting with people throughout the working day.

 

Benefits

  • Performance / longevity bonuses
  • Health, Dental, Vision, Life and Disability Insurance
  • 401(k) with company match
  • Paid Time-off
  • Employee stock purchase plan
  • Employee vehicle purchase program

Responsibilities

  • Managing Service Advisors and the Service Drive
  • Setting, confirming and preparing for appointments to expedite the customer’s service experience
  • Greeting customers in a timely and friendly manner
  • Determining vehicle needs based on customer information, a vehicle walk-around and a technician’s multi-point inspection
  • Producing repair orders for customers with full transparency including cost and time estimates
  • Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
  • Follow-up with customers on the status of their vehicle
  • Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information

Qualifications

  • Must have 2 years Automotive Service drive experience  
  • High School diploma or equivalent
  • Strong desire to provide an exceptional customer experience
  • Ability to achieve targeted goals
  • Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills
  • Valid in-state driver’s license and must maintain an acceptable, safe driving record

 

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

 

Group 1 Automotive is an Equal Employment Opportunity employer.

 

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