Automotive Product Knowledge Specialist - Advantage BMW Midtown

US-TX-Houston
Job ID
2017-2168
Category
Customer Service/Support
Type
Regular Full-Time

Overview

Advantage BMW Midtown  is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add qualified AUTOMOTIVE PRODUCT KNOWLEDGE SPECIALIST  to our team.  Group 1 is a Fortune 500 company that offers a team environment, great benefits and ongoing training and support for its associates.  If you’ve got the horsepower to join a fast paced environment and hit our high standards - apply today! 

Benefits

  • Competitive Pay Plans • Huge Earning Potential 
  • Monthly Bonus Levels • Sales Incentives 
  • Full Training & Support • Wonderful Working Environment 
  • Medical Insurance • Great Advancement Opportunities 
  • Dental Insurance • Vision Coverage 
  • Life Insurance • 401(k) with Employer Match 
  • Employee Stock Purchase Plan 

Responsibilities

  • Employee is required to exhibit the company’s core values at all times; Integrity, Transparency, Professionalism and Teamwork.
  • Provides comprehensive product information throughout the sales process including product presentation, test drive, delivery/handover and product customer service after the purchase.
  • Provides extensive and customer oriented product experience and explains complex product features based on customers' actual needs.
  • Supports the client advisor on product related tasks and activities.
  • Fully explains vehicle features, application and benefits.
  • Maintains constant communication with designated sales personnel at the dealership on vehicle delivery and any schedule changes.
  • Arrived to scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time.
  • Acquires and maintains total product knowledge on all vehicles and understands competitors vehicle features, benefits and perhaps shortcomings.
  • Keeps abreast of new products, features, accessories, etc., and their benefits to clients
  • Achieves client satisfaction objectives as assigned by management and follows up with new owners to ensure delivery satisfaction.
  • Maintains high ethical standards in all actions and maintains a professional appearance at all times.
  • Demonstrates passion about brand and products.
  • Confident in using new media (tablets, social media, etc).
  • Assist in other areas of the Sales department and performs other administrative duties, as assigned.

Qualifications

  • Confidence in your ability to be successful. 
  • Outstanding communication skills both verbal and written. 
  • Professional appearance and outstanding work ethic. 
  • Great attitude with a high-energy personality. 
  • Superior customer service skills. 
  • A desire to work in a commission, performance-based, environment. 
  • Self-starter and self-motivated. 
  • Ability to work well in a process-driven environment. 

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

If you are in alignment with our values of integrity, transparency, professionalism and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail.  Apply today or refer a qualified friend.

 

Group 1 Automotive is an Equal Employment Opportunity employer.

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